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Customer strategy

CUSTOMER ACCESS STRATEGY 2022-2026 WE WANT TO PUT ALL OF OUR CUSTOMERS AT THE HEART OF EVERYTHING WE DO, REFLECTING THEIR FEEDBACK IN THE DESIGN AND DELIVERY OF SERVICES, AND TO PROVIDE APPROPRIATE SUPPORT TO THOSE WHO NEED IT ENSURING THAT CUSTOMER ...
Housing > Your council tenancy > Tenants' Link > tenants' link magazine

Do you want to move home?

If you want to move home but don’t want to sit on the waiting list for years did you know you can apply to swap your home with another tenant?

Willow CSPR

Southampton Safeguarding Children’s Partnership c Children’s Safeguarding Practice Review Name Willow Date August 2023 1 Child Safeguarding Practice Review Learning identified from considering Willow Contents 1. Introduction page 2 2. Process page 3...
Schools & learning > Guidance for teaching and schools > Health and safety guidance > Health and safety manual

Policies

The links below contain the Southampton City Council Corporate Health and Safety Policy Statement of Intent, Policy and Arrangements for managing health and Safety in line with the Health and Safety at Work Act 1974 and associated Regulations.
Schools & learning > Support and inclusion in education > School Travel Service

Appeal a decision

Where a child is not eligible for travel assistance, parents may ask for the decision to be reconsidered to include any exceptional circumstances they wish to put forward.
Environment > Street cleaning

Fixed penalty notices for fly-tipping

The Environmental Protection Officers can issue Fixed Penalty Notices (FPNs) to people who have been found to fly-tip. Fly-tipping is waste greater than one black sack, left on land without the owner’s permission.