Financial systems and support: Southampton schools' Business World
The Education and Early Help Finance team offers this SLA to support schools in the use of Business World and can act as a help desk. There are two service options with the second being around Business World as an ERP system. The ‘day to day’ service option includes:
Ensuring that all appropriate staff have access to the system- Managing the two-factor authentication setup
- Assistance with queries regarding how the system and each module works
- Developing and amending reports (where a business case has been approved)
- On-going programmed system developments including co-ordination and testing
- Providing Business World training for new starters and where a need is identified
- Providing up to date system guidance notes
- Providing support to users between the hours of 8.30am and 4.30pm (Monday to Friday)
- Liaison with Business World on problems with or amendments to the system
- Providing the ability to join any user groups identified linked to Business World
- Providing a regular newsletter giving details of new and up-coming functionality changes along with contact details etc
- Monitoring usage of the system
- Implementing new versions of Business World
SLA
