(i) To consider the complaints outcomes for 2023/24 and to instruct officers to consider these findings when reviewing service delivery and improvement plans for 2024 onwards.
(ii) To re-confirm Housing Services as the service area designated under the complaints policy for which stage 2 complaints are considered by the Council’s independent complaints team within Enabling Services and offered additional advice, training and assistance for the period 2024-26 in order to assist the service area on its improvement journey.