Issue - meetings

To consider the report of the Cabinet Member for Finances and Resources reporting the Local Government and Social Care Ombudsman / Housing Ombudsman annual letters for the compliant year 2023/24 and update on key learning arising from the Council internal complaints policies.

Decision Made: (CAB 24/25 45792)

On consideration of the report of the Cabinet Member for Finance and Corporate Services and having received representations from Councillor Powell-Vaughan, Cabinet approved the following:

(i)  To consider the complaints outcomes for 2023/24 and to instruct officers to consider these findings when reviewing service delivery and improvement plans for 2024 onwards.

(ii)  To re-confirm Housing Services as the service area designated under the complaints policy for which stage 2 complaints are considered by the Council’s independent complaints team within Enabling Services and offered additional advice, training and assistance for the period 2024-26 in order to assist the service area on its improvement journey.