Issue - meetings

Report of the Cabinet Member for Customer Service and Transformation detailing a new Customer Access Strategy which replaces the existing Customer Strategy 2018-2022 and sets out the strategic vision for how the organisation will operate to enable the best possible customer experiences.

DECISION MADE: (CAB 21/22 32874)

On consideration of the report of the Cabinet Member for Customer Service and Transformation, Cabinet agreed the following:

(i)  To approve the attached Customer Access Strategy and adopt the principles and approaches outlined in the strategy. Ensuring that all council services are designed or working towards being customer focused and easy to access.

(ii)  For the Customer Access Strategy 2022-2026 to supersede the current Customer Strategy 2018-2022.

(iii)  To delegate authority to the Executive Director Business Services to make minor amendments to the Customer Access Strategy during its period of effect following consultation with the Cabinet Member for Customer Service and Transformation.