Issue - meetings

Report of the Service Director: Legal and Governance, outlining the Complaints received and dealt with by the City Council in 2016/17.

The Committee received and noted the report of the Service Director; Legal and Governance detailing the Southampton City Council Complaints Review 2016/2017.  The report summarised the type and number of complaints received from 1^st April 2016 and 31^st March 2017 together with the Local Government Ombudsman Annual Review for the same period.  The Committee noted that overall complaints registered with the Council had decreased by 12%, Corporate complaints had decreased by 12%, Adult Services complaints had decreased by 23% and Children and Families complaints had decreased by 40%.