Decision details

Customer Strategy 2018-2022

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

To approve the Customer Strategy 2018-2022.

Reasons for the decision:

To ensure the Council has an agreed and published statement setting out its strategic approach to delivering services, to drive improvements for customers accessing and using Council services.

Alternative options considered:

An alternative option is to do nothing and not to revise the current Customer Strategy.  This option is not recommended as it is important for the Council to refresh its strategy in order to help customers, communities and staff understand the Council’s vision.

Report author: Felicity Ridgway

Publication date: 16/01/2018

Date of decision: 16/01/2018

Decided at meeting: 16/01/2018 - Cabinet

Effective from: 25/01/2018

Accompanying Documents: