Decision details

To consider the report of the Leader of the Council seeking approval for the Customer Strategy 2015-2018.

(i)  To approve the Customer Strategy 2015-2018 (Appendix 1).

To ensure the Council has an agreed and published statement setting out its strategic approach to delivering services, to help customers understand how council services will be delivered in the future and how they can get involved in shaping them.

An alternative option is to do nothing and to not adopt a Customer Strategy. This option is not recommended as it is important for the council to adopt a Strategy which helps customers, communities, partners and employees to understand the council’s vision regarding the future delivery of services, as well as opportunities for customers to get involved in shaping services.