Issue - meetings

Annual Complaints Report 2022 - 2023

 

 

Meeting: 13/11/2023 - Governance Committee (Item 25)

25 Annual Complaints Report 2022 - 2023 pdf icon PDF 314 KB

Report of the Director Legal Governance and HR detailing the Annual Complaints Report 2022-2023 and associated learning.

Minutes:

The Committee received and noted the report of the Service Director Governance, Legal and HR detailing the Annual Review of Complaints 2022/23.  The Committee noted overall complaints registered with the Council had decreased this year (506 this year/537 last year) however there had bee an increase in Adult Services complaints with the learning being about communication opposed to any significant issues of service delivery.

Meeting: 02/10/2023 - Governance Committee (Item 16)

16 Annual Complaints Report 2022 - 2023 pdf icon PDF 314 KB

Report of the Director Legal Governance and HR detailing the Annual Complaints Report 2022-2023 and associated learning.

Minutes:

RESOLVED: that this item be deferred for consideration at the next meeting.