Issue - meetings

Report of the Service Director: Legal and Business Operations summarising the type and number of complaints received from the 1 April 2020 to 31 March 2021 together with the Local Government and Social Care Ombudsman annual review for the same period.

The Committee considered the report of the Service Director: Legal and Business Operations summarising the type and number of complaints received from the 1 April 2020 to 31 March 2021 together with the Local Government and Social Care Ombudsman annual review for the same period.

RESOLVED that the Committee:

(i)  noted the report on complaints outcomes for 2020/21; and

(ii)  Requested that officers seek to overcome any disparities within the way that complaints are dealt with, especially within Children’s Services, by ensuring that staff a fully aware and trained on how to deal with the complaints function.