24 Southampton City Council Complaints Annual Review 2016/17 PDF 234 KB
Report of the Service Director: Legal and Governance, outlining the Complaints received and dealt with by the City Council in 2016/17.
Minutes:
The Committee received and noted the report of the Service Director; Legal and Governance detailing the Southampton City Council Complaints Review 2016/2017. The report summarised the type and number of complaints received from 1st April 2016 and 31st March 2017 together with the Local Government Ombudsman Annual Review for the same period. The Committee noted that overall complaints registered with the Council had decreased by 12%, Corporate complaints had decreased by 12%, Adult Services complaints had decreased by 23% and Children and Families complaints had decreased by 40%.