Issue - meetings

Report of the Service Director Legal and Governance regarding the complaints from 2015/16, attached.

The Committee considered the report of the Service Director Legal and Governance providing a summary of the 2015/16 Southampton City Council Complaints received in 2015/16.  The Committee noted that the report only provided information for those complaints which went beyond Stage 1 of the Complaints Process which were dealt with by Service Leads and indicated that it would be beneficial for this report to also provide an overview of Stage 1 complaints, if possible.

RESOLVED

(i)  That the summary of the 2015/16 Southampton City Council Complaints be noted; and

(ii)  That the Chair meet with the Customer Relations Manager to progress how a summary of Stage 1 Complaints could be incorporated into the 2016/17 report.