Are you a leaseholder planning home improvements?

How do I turn off the water to my flat?

When you have a plumbing issue or you’re installing a new kitchen or bathroom, your plumber will need to turn the water off in your home. Usually this is a simple case of using the stopcock attached to your flat.

But if the stopcock is faulty or frozen, you will need to request the water be turned off outside your property. As this can affect a number of other flats in the block you will need to let us know in advance so that we can arrange a time and date for the water to be shut off. You can request this by completing an online form.

For non-emergency work like a new kitchen or bathroom, we need at least four weeks’ notice so we can let other residents living in the block know when the water will be turned off and for how long.

How much will I have to pay?

You will have to pay a charge for requesting a water shutdown as this is managed by an external contractor on our behalf. For low-rise block residents, the fee is £98.36, and if you live in a high rise or tower block you will need to budget for a cost of £298.36.

What do I need to do first?

Remember, it is a condition of your lease agreement that you request our written permission before you undertake home improvements such as refitting a kitchen, bathroom or shower. Check online to find out more about how to request our approval, and to see a list of examples of other home improvements that need our approval.