Leasehold services
We manage the service charges made to leaseholders for repairs and planned improvements to their blocks. We also offer advice about, and administer, the Right to Buy scheme.
We will
- Talk to you to make sure you are fully aware of the implications of buying a leasehold flat before you commit to the purchase
- Consult you fully (within statutory timescales) prior to carrying out any major repairs or improvements, explaining why they are needed for your block and take on board the views of leaseholder before any decisions are made
- Treat leaseholder repair requests seriously and act on them
- Assess service charges in a fair and transparent manner and provide you with clear and detailed information
- Give you the opportunity to scrutinise audited accounts up to 6 months after the service charges for that period
- Offer you a variety of convenient options to pay and agree a reasonable repayment plan for larger bills
- Respond to all your enquiries within 10 working days and explain why if we need to take longer for a full response
- Send you an estimate of your annual leaseholder charge by 31 March each year followed up by an actuals bill by 30 September each year
- Support leaseholder engagement and encourage leaseholders to be involved in improving leaseholder services through groups and other involvement opportunities
