Report an issue with your rented home

If repairs to a privately rented property have been reported to your landlord, but not completed, you can report it to us.

In law, a landlord has to complete reported repairs within a ‘reasonable’ time frame. We suggest allowing a period of 28 days for non-urgent repairs to be either completed or at least booked in. Emergency repairs would ideally be completed within 24 hours.

If your landlord has not replied to your report within 14 days, or refuses to do the repairs, we may be able to help.

Do not withhold payment of your rent while you are waiting for repairs to be carried out.

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How to contact us

You can use the online form to tell us about the repairs needed in your home.