Food business complaints

Food packaging can be damaged as products pass through the supply chain, from manufacturer to retailer.

Damaged packaging may allow the condition of the food to deteriorate. For example, damaged cartons or cans can allow mould to grow in the food.

Food that has deteriorated due to damaged packaging should be returned to the retailer.

Discovering a foreign object in food can be a very unpleasant experience, but most of these do not pose a serious health risk. Foreign objects may be picked up when food is harvested or may be a consequence of the manufacturing process.

Processed food may be contaminated by small pieces of blue plastic. The plastic is coloured blue so that it can be spotted easily, but does not present a health risk. You should contact the manufacturer if you find this type of material in a food product.

Wasps or fruit flies may be found in food containing fruit and can be difficult to eliminate during manufacturing. These do not generally pose a public health risk.

Moth larvae (grubs) can be found in products containing vegetables, such as canned sweetcorn and tomatoes. The larvae grow inside vegetables but they do not pose a serious health risk as they are sterilised along with the food during the canning process.

Greenfly or aphids may be found on salad vegetables. They can be difficult to wash off but they do not pose a health risk.

Dried foods like flour can contain small insects such as psocids, also known as booklice or barklice. These do not pose a risk to health but they will contaminate other foodstuffs. They thrive in warm and dark conditions, so it is important that you discard any contaminated food and thoroughly clean any affected areas.

Food products should not be contaminated with pieces of metal or glass. This may suggest a serious problem in the manufacturing process and should be reported to us.

Rats and mice can damage food and its packaging by gnawing. They may also contaminate food and packaging with their droppings.

If you have bought food that appears to have been damaged by rats or mice you should use the form below to contact us.

Mould can grow on food that has been:

• Damaged (such as bruised fruit or vegetables)
• Stored in damaged packaging
• Stored for an extended period, beyond its 'use by' or 'best before' date
• Stored in an environment that is too warm or too damp